Frequently Asked Questions

What is the method of payment for the session?

Payment is in cash on the day of program participation.

I want to cancel my attendance, is there a cancellation fee?

There is no cancellation fee. However, if you can't make it please cancel your registration at your earliest convenience.

Do I need to bring anything with me?

No you don't need to bring anything with you, we provide all necessary art supplies.

I'm a bit nervous as I have zero artistic talent - can I still take part?

Yes! To date thousands of people who claimed they had no artistic talent have taken part in the EGAKU Program and enjoyed the experience.

Can I keep the artwork I make in the EGAKU Program?

Yes. At the end of the program we will frame your artwork so you can take it home with you.

I want to invite a friend to join, how can they register?

Please ask them to register from this site.

Do you run private EGAKU sessions for corporates and organizations?

Yes we do. If you would like to know more, please send us your enquiry using this form.

Do you run EGAKU sessions for children?

The regular EGAKU sessions we run are for adults. We occassionally hold special EGAKU sessions which are open for children of elementary school age and above. Please take a look at the website for event updates.

How do I pay for the TOTSUKITOKA course?

Please make your payment by bank transfer. We will email you bank details upon receiving your online registration for TOTSUKITOKA. Registration for the TOTSUKITOKA course is complete upon receipt of payment. If you require an official receipt (ryoshusho), please indicate this as well as the addressee on the registration form.

If I decide to cancel my TOTSUKITOKA registration after my registration has been completed, can I get a refund?

We do not offer refunds after registration has been completed.

I've signed up for TOTSUKITOKA but I can't make it to any of the sessions this month, is this a problem?

If you can't make any of the sessions in a particular month, you can skip attendance for that month. There are a total of 10 sessions in the TOTSUKITOKA course, you can complete the course at your own pace.

What language is the EGAKU Program run in? I don't speak Japanese can I still take part?

The language of instruction for the EGAKU sessions are in Japanese. However, we provide English interpretation and English program materials so even if you don't speak Japanese you can still participate.

I signed up for a new EGAKU Online account but I haven’t received an account confirmation email.

To resend the account confirmation email, please enter your registered email address here. If you see the following message after you’ve entered your email address, “We cannot find this email address” there may have been a problem with the email you signed up with. In this case, please be kind enough to try signing up again. If you continue to experience trouble creating a new account, please contact us.

I’m having trouble logging in.

Please check you’re using your registered email address and password. If you see the message, “Please confirm your account” please verify your account by requesting to resend the account confirmation email.

I forgot my password.

You will need to reset your password.Reset your password here.

I forgot my registered email address.

When you first sign up for the EGAKU Program and create your EGAKU Online account we will send an email to your registered email address, so please check your mailbox. Emails are sent from info@whiteship.net and the subject line will be“EGAKU Online: Welcome to EGAKU Online!”. If you are still unable to find your email address please contact us.

How can I cancel my registration for an EGAKU session?

Login to your account and you will see your scheduled sessions on MY PAGE. Go to the session you want to change and click “Cancel.”

I’m having trouble connecting my account to Facebook using the “Edit account settings” feature on MY PAGE.

There is a chance you may have already connected another EGAKU Online account to your Facebook account. Please log out of your account, and try logging back in again by choosing “LOGIN with Facebook.”

How can I change my account settings and information?

Log in to your account, go to Edit account settings.

How can I change my profile photo?

Log in to your account, go to Edit account settings and change your profile photo.